Technology is complicated, but we’re managing to simplify it. The thought of technology strategy, design and engineering for those in hospitality can often be daunting, because hospitality is, well… hospitality:

1. the friendly reception and treatment of guests and strangers.
2. the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way.

By its very definition, hospitality centers around soft skills over technical skills, because it’s all about people. Understanding and treating people exceptionally, with concern for their comfort and wellness. We hold the hospitality industry in high regard because to us, they are the true innovators of happiness.

With that being said, technology is not so different– it also needs a lot of care. Software, hardware, data, and the network that connects them all become an intelligent system, kind of like people. But these systems can be a lot more sensitive and even shut down if they’re treated poorly. That’s why it’s critical to have the right architect that can make them hum.

For over two decades, since his days as the Director of IT for Four Seasons, our founder and CEO Steven Lee has been blending the best of hospitality’s philosophies and technology’s tools to help premium properties run and perform better every day. Take a glance at our client list, and you’ll have most likely seen the fingerprints of his technical guidance, advice, and management during one of your stays.