When the hotel industry was hit with the recession of 2009, Hotels were forced to cut costs to address the steep drop in domestic and international travel. Moving from an internal I.T. Department to an outsourced managed services model was proposed to reduce maintenance & operational costs while increasing ROI. Nexplay was engaged to fully manage the hotel with a full time onsite engineer and remote helpdesk staff to assist with any overflow support needs.
The hotel, located at the heart of Hollywood Boulevard experiences a high volume of constant foot traffic entering and exiting the hotel. With recent reports of vagrancy jumping 12% from 2018, hotel management was keen on implementing additional security measures to scale with potentially increased risks and enhance safety for the property, guests, and employees. Nexplay proposed greater visual coverage and emergency response tools, installing an additional 40 state-of-the art cameras and high-tech panic stations throughout its parking structure.