Nexplay knows technology

Managed Services

Your very own virtual IT Department:

a complete team of Tier 1, Tier 2, and Tier 3 engineering & support.

Unlimited Remote Helpdesk

24/7 access to IT support, including troubleshooting hardware and software problems, managing user accounts, resolving connectivity issues, and providing guidance on IT tools and systems. Delivered remotely via phone, email, we ensures immediate assistance, minimize downtime, and offer predictable costs with fixed pricing models, making it an ideal solution for businesses seeking dependable and scalable IT support

Network Infrastructure Management

We provide comprehensive administration, monitoring, and maintenance of your network, ensuring reliability, performance, and security across both physical and virtual components. This includes tasks like network design, configuration, optimization, issue resolution, and firmware updates to support seamless communication, minimize downtime, and ensure scalability.

Admin and Guest Wifi Management

Oversee and optimize wireless networks to ensure secure, reliable, and efficient connectivity by configuring access points, managing SSIDs, and monitoring usage. This includes performance tuning, troubleshooting, firmware updates, and implementing policies to protect data and maintain compliance with security standards.

Onboarding/ Offboarding of End-Users

Onboarding involves provisioning access to IT systems, setting up email accounts, and providing necessary hardware and software to quickly integrate new hires into the company's digital infrastructure. Offboarding focuses on securely managing the departure of employees by revoking system access, collecting company devices, disabling accounts, and safeguarding sensitive data, while also ensuring a smooth transition of responsibilities.

Power Management

Power management involves monitoring and maintaining uninterruptible power supplies (UPS) and power distribution units (PDU) to ensure reliable power delivery and prevent downtime. This includes regular testing, battery maintenance, load balancing, and ensuring compliance with safety and performance standards.

Vendor Management

Nexplay will assist with coordination of IT-Related Third-Party Vendors. If vendor support is required, a ticket will be opened with the vendor and followed up as required until a resolution is found

Remote Monitoring of End-User Devices and Servers

RMM tools enable proactive monitoring, task automation, and remote troubleshooting across IT environments, including servers, workstations, and network devices. They help improve efficiency, reduce downtime, and enhance security through centralized management of updates, patches, and monitoring.

Fractional On-support

On-site fractional resources are dedicated to working on a client's premises for a specific portion or fraction of their time. These resources are typically professionals with specialized skills and knowledge in areas such as deskside support, network, or system administration.

Cyber Security

Cybersecurity is essential to protecting businesses of every size, and at Nexplay, we understand the stakes. With ever-present threats, staying prepared is not just a choice—it's a necessity. That’s why we simplify cybersecurity, making it accessible and effective.

Partner with our sister company, Nexplay Secure, for trusted protection that empowers your business to face any challenge. Backed by a 24/7/365 in-house Security Operations Center staffed by seasoned cybersecurity experts, Nexplay Secure integrates seamlessly into your operations. From fully managed services to tailored solutions, they customize their offerings to align with your unique network and security requirements, ensuring robust protection for your entire infrastructure.

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Professional Services

New Location Buildout

Nexplay’s hospitality technology solutions have been creating worlds of potential for decades. One of our core competencies is connecting all types of technology to distribute information, thereby uniting people. A key part of our DNA is creating long-lasting client partnerships, working together to identify needs and providing solutions that fuel success. We have preserved this keen focus on solving hospitality’s business challenges since our CEO’s roots of driving IT innovation for Four Seasons in 2001

Project Management

Oversee IT infrastructure projects, including the deployment of network systems, hotel application solutions, cybersecurity frameworks, and managed services, ensuring they meet client needs. A technical project manager ensures timely, on-budget delivery while coordinating cross-functional teams and providing regular updates, risk assessments, and performance metrics to align with client expectations.

Physical Security

We offer businesses tailored surveillance systems, including HD cameras, NVRs and Pure Cloud solutions, to secure assets, personnel, and property. These systems integrate advanced features like motion detection and facial recognition for proactive security.

Our access control solutions manage entry to sensitive areas using keycard readers, biometric scanners, and mobile apps, with centralized control and cloud-based remote management. We ensure secure access logs, ongoing support, and integration with existing security systems.

Structured Cabling

Structured cabling solutions deliver reliable network infrastructure for data, voice, video, and security systems. We design, install, and maintain high-quality cabling, ensuring optimal performance, scalability, and compliance with industry standards.

Network Infrastructure

Network infrastructure solutions optimize, secure, and scale a business’s network to ensure reliable connectivity and high performance. We design, implement, and manage components like routers, switches, firewalls, and wireless access points, while integrating cloud services, VPNs, and secure remote access. Our solutions include robust security measures such as threat monitoring, firewall management, encryption, and proactive performance monitoring to ensure a secure, scalable, and resilient network that supports growth and reduces downtime.

Cloud Services

Our cloud services include hosting, data storage, backup solutions, and cloud-based applications, helping businesses reduce reliance on costly on-premise infrastructure. We assist with migrating workloads to public, private, or hybrid clouds and manage ongoing maintenance, security, and compliance. Additionally, we implement disaster recovery and optimize cloud environments for performance and efficiency.

Compliance

Compliance services ensure that businesses meet industry-specific regulations and standards, such as GDPR or PCI-DSS. We assist with implementing security measures, conducting audits, and maintaining documentation to ensure ongoing compliance and reducing risks.

CXO Consulting

Strategic guidance to senior executives on optimizing IT infrastructure, aligning technology with business goals, and driving digital transformation. This service includes advice on improving operational efficiency, enhancing cybersecurity, and leveraging emerging technologies, ensuring that IT investments support long-term business growth.